Terms of Service

Last updated: October 12, 2026

These Terms of Service ("Terms") apply when you visit our website trynibby.com or buy products from us. Please read them before you order. By using the site or placing an order, you agree to these Terms.

1. Who we are

This store is operated by ZANEL ENTERPRISE LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA, a Wyoming limited liability company doing business as Nibby ("Nibby", "we", "us"). You can reach us at support@trynibby.com. Our store runs on Shopify.

2. Eligibility

  • You must be at least 18 years old, or the age of majority where you live, to place an order.
  • Our site and products are meant for consumers buying for their own dogs. If you want to buy for resale, please contact us first.
  • We only accept orders for delivery to the countries listed at checkout.

3. About our products

Nibby is a supplement for dogs. It is not a veterinary medicine. Our products are not intended to diagnose, treat, cure, or prevent any disease. In the United States, statements on our site have not been evaluated by the Food and Drug Administration.

  • Information on our site is general and for education only. It is not veterinary advice and does not replace an examination or advice from a veterinarian.
  • Always consult your veterinarian if you have concerns about your dog's health, before starting any supplement if your dog is pregnant, nursing, on medication or has a health condition, and if you notice any unusual reaction.
  • Use our products only as directed on the packaging and product page. Don't exceed the recommended daily amount. Keep out of reach of children and store as directed.
  • Every dog is different. Individual results and how quickly you notice them vary from dog to dog, and we can't promise a particular result or time frame. Any time frames on our site (for example "within weeks") describe what some owners report, not a guarantee.
  • Our products are made for dogs only. Do not give them to other animals or eat them yourself.

4. Accuracy of information

We work hard to keep product descriptions, ingredients, images and prices accurate and up to date. Packaging and colors may look slightly different from the photos. The ingredient list and directions on the pack you receive always take priority. If we spot an error, we'll correct it as soon as we can.

5. Orders and contract

  • When you place an order, you'll receive an email confirming that we've received it. A contract is formed when we confirm your order.
  • We may refuse or cancel an order, for example if a product is out of stock, a price was clearly wrong, we suspect fraud, or we can't deliver to your address. If we cancel after you've paid, we'll refund you in full.
  • We may limit quantities per order or per household.

6. Prices and pricing errors

  • Prices are shown in the currency of your market. In the United States, prices exclude sales tax, which is calculated at checkout. In markets where prices include VAT or GST, this is shown at checkout.
  • Shipping is always free.
  • If a price is obviously wrong (for example, because of a technical error), we'll contact you before shipping and you can choose to pay the correct price or cancel for a full refund.
  • We may change prices at any time. Changes don't affect orders already confirmed. For subscriptions, see section 8.

7. Payment

Payments are processed securely by Shopify Payments and other payment providers shown at checkout. We don't store your full card details. By paying, you confirm that you're authorized to use the payment method.

8. Subscriptions

If you choose Subscribe & Save, your order renews automatically at the frequency and price shown at checkout until you cancel. You can skip, pause or cancel anytime. Our Subscription Policy forms part of these Terms.

9. Delivery

Delivery details, times and what to do if a parcel is lost or damaged are in our Shipping Policy, which forms part of these Terms.

10. Money-back guarantee, returns and your legal rights

We offer a 90-day money-back guarantee. Customers in the UK and EU also have a statutory 14-day right to cancel. All details are in our Refund Policy, which forms part of these Terms. Our guarantee is in addition to, and does not replace, your statutory rights.

11. Intellectual property

The Nibby name, logo, website design, text, photos, videos and other content belong to us or our licensors. You may view and share our pages for personal, non-commercial use. You may not copy, sell or reuse our content without our written permission.

12. Reviews, photos and other content you share

  • If you send us or post a review, photo, video or story (for example, about your dog's progress), you confirm it's your own honest experience, that you have the right to share it, and that it doesn't include anyone else's personal information without their permission.
  • You give us a non-exclusive, royalty-free, worldwide license to use, show and share that content on our website, emails and social media, and in advertising. We will always ask for your separate permission before we use your photo or story in paid advertising.
  • We may edit content for length or clarity, but we won't change its meaning. We publish positive and negative reviews alike, and we don't pay for reviews unless we clearly say so.
  • Content must not include claims that our products treat or cure a disease, offensive material, or anything unlawful. We may remove content that breaks these rules.
  • You can ask us to stop using your content at any time by emailing support@trynibby.com. We'll remove it from channels we control within a reasonable time.

13. Using our website

Please don't misuse our site, for example by trying to hack it, introducing malware, scraping it in bulk or using it for anything unlawful. We may suspend access if you do.

14. Links to other sites

Our site may link to other websites. We're not responsible for their content or practices.

15. Limitation of liability

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these Terms or failing to use reasonable care and skill. Unless the law says otherwise:

  • we're not responsible for loss that was not foreseeable, for business losses, or for losses caused by events outside our reasonable control;
  • we're not responsible for harm caused by using a product other than as directed, or by ignoring the advice of a veterinarian;
  • our total liability for any order is limited to the amount you paid for that order.

Your consumer rights are not affected. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, for defective products under product liability laws, or for anything else that cannot be limited or excluded by law. This includes the statutory rights of consumers in the UK, the EU, Australia (including the consumer guarantees under the Australian Consumer Law) and Canada, and the rights of consumers in US states that do not allow certain limitations.

16. Indemnity

If you break these Terms on purpose or misuse our site (for example, by posting unlawful content), you agree to cover reasonable costs we incur as a result, to the extent the law allows. This does not apply to consumers where local law doesn't permit it.

17. Events outside our control

We're not responsible for delays or failures caused by events outside our reasonable control, such as carrier disruptions, severe weather, strikes or supply shortages. If this happens, we'll let you know and you may cancel and receive a refund for anything not delivered.

18. Governing law

These Terms are governed by the laws of the State of Wyoming, USA. If you're a consumer, you also keep the protection of any mandatory laws of the country (or US state, Canadian province or Australian state) where you live. Choosing this law does not take away any rights you have under those mandatory laws.

19. Complaints and disputes

  • If you have a complaint, please email us first at support@trynibby.com. We'll acknowledge it within 2 business days and aim to resolve it within 14 days.
  • If we can't resolve it together, you may bring a claim in the courts of the country where you live, or in the state or federal courts located in Wyoming, USA.
  • UK and EU: you can also contact the consumer authority or a recognized alternative dispute resolution body in your country.
  • Australia: you can contact your state or territory consumer affairs or fair trading office.
  • Canada: you can contact the consumer protection office in your province or territory.
  • United States: you can contact your state attorney general's consumer protection office.

20. Changes to these Terms

We may update these Terms from time to time. The version on our site when you place an order applies to that order. If we make an important change that affects an active subscription, we'll tell you in advance by email.

21. General

  • If any part of these Terms is found invalid, the rest still applies.
  • If we don't enforce a right straight away, we can still enforce it later.
  • These Terms, together with the policies they refer to, are the full agreement between you and us about your use of our site and orders.
  • If these Terms are translated, the English version prevails, unless your local law says otherwise.

22. Contact

ZANEL ENTERPRISE LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA
Email: support@trynibby.com
Phone: +1 (616) 300-2594