Shipping Policy

Last updated: October 12, 2026

This policy explains where we ship, how long it takes and what to do if something goes wrong with your delivery.

1. Shipping is always free

Every Nibby order ships free, with no minimum order value. This includes one-time orders and every subscription delivery.

2. Where we ship

  • United States: we currently ship to addresses in the United States.
  • Other countries: we plan to offer shipping to the United Kingdom and other countries later. Until then, checkout only accepts addresses in the countries listed there.

3. Processing time

We pack and hand over orders to the carrier within 1–2 business days of your order. Business days are Monday to Friday, excluding public holidays.

4. Delivery times

Once shipped, orders within the United States usually arrive in 3–6 business days. Delivery times are estimates from the carrier and aren't guaranteed, especially during holidays, severe weather or other events outside our control.

Orders are shipped with a trusted national carrier. You'll see the carrier in your shipping confirmation email.

For other countries, delivery times will be listed here when shipping to them opens.

5. Tracking your order

When your order ships, we'll email you a tracking link. If you have an account, you can also see the status of your order there. Tracking can take up to 48 hours to update after you receive the email.

6. Subscription deliveries

Subscription orders are processed on your billing date and then ship within the processing time above. You can see your next billing and shipping date in your account. See our Subscription Policy for details.

7. Lost, late or damaged parcels

  • Late: if your order hasn't arrived within 10 business days of shipping, please email us at support@trynibby.com. We'll check with the carrier for you.
  • Lost: if the carrier confirms the parcel is lost, or it hasn't arrived after 15 business days, we'll send a free replacement or a full refund.
  • Marked as delivered but not received: please check around your property, with neighbors and with your building's mailroom, then contact us within 14 days. We'll open an investigation with the carrier and help you resolve it.
  • Damaged: if your parcel or a pack arrives damaged, email us within 14 days of delivery with your order number and a photo. We'll send a free replacement or refund you. See our Refund Policy.

Under UK and EU law, goods remain our responsibility until they are delivered to you or to someone you name.

8. Address errors

Please check your shipping address at checkout. If you spot a mistake, email us at support@trynibby.com as soon as possible. We can usually change the address if the order hasn't shipped yet. If a parcel is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipping.

9. Customs, duties and taxes (outside the United States)

When we start shipping outside the United States, the prices and any import duties or taxes that apply will be shown at checkout. Supplements can be subject to import rules in some countries; we only ship to countries where we're able to.

10. Contact us

Questions about your delivery? Email support@trynibby.com. Full details are on our Contact Information page.