Subscription Policy

Last updated: October 12, 2026

Subscribe & Save lets you get Nibby delivered automatically, at a lower price, so you never run out. This policy explains what you agree to when you subscribe and how to change or cancel at any time. Subscriptions are managed through our subscription app, Loop Subscriptions, on behalf of ZANEL ENTERPRISE LLC.

1. Summary

  • Automatic renewal: your subscription renews automatically and you'll be charged on each billing date until you cancel.
  • Price: you pay the subscription price shown at checkout, which is about 25% less than the one-time price. The exact discount and the amount of each charge are shown on the product page and at checkout before you pay.
  • Frequency: you choose how often you receive a delivery (for example, every month). The frequency is shown at checkout.
  • No commitment: there's no minimum number of orders. Skip, pause or cancel anytime.
  • How to cancel: online in your account, or by emailing support@trynibby.com.

2. What you agree to

When you choose Subscribe & Save and complete checkout, you authorize us to charge your payment method for your first order and then automatically on each renewal date, at the frequency and price shown at checkout, plus any applicable taxes, until you cancel. Shipping is always free.

We'll send you an order confirmation after checkout that includes your subscription terms, the price, the billing frequency and how to cancel.

3. Price and discount

  • The subscription discount is applied to every subscription order, unless we tell you otherwise in advance.
  • Your first charge happens at checkout. Each later charge happens on your billing date, shown in your account.
  • Prices are shown in the currency of your market (for example, USD in the United States).

4. Renewal reminders

Where the law requires it, for example in some US states, we'll send you a reminder before a renewal with the amount, the date and how to cancel.

5. Managing your subscription

You can do all of the following in your account under Subscriptions (trynibby.com/account), or by emailing us at support@trynibby.com:

  • Skip a delivery.
  • Pause your subscription for a while.
  • Change your delivery frequency, pack size, next delivery date, shipping address or payment method.
  • Cancel your subscription.

6. Cancelling

  • You can cancel at any time, online, in the same place you manage your subscription. You don't need to call us or give a reason.
  • To avoid being charged for the next order, cancel before your next billing date.
  • We'll confirm your cancellation by email.
  • Cancelling stops future orders. It doesn't cancel an order that has already been charged; see our Refund Policy if you were charged for an order you didn't want.
  • There are no cancellation fees.

7. Price and term changes

If we change the price of your subscription or any other important term, we'll email you at least 30 days before the change applies to your next charge. You can cancel before then if you don't want to continue.

8. Failed payments

If a payment fails, we'll let you know by email and try the charge again over the next few days. If the payment still fails, your subscription may be paused or cancelled until you update your payment details. We won't ship an order that hasn't been paid.

9. Free gifts with a subscription

When you start a new subscription you may receive free gifts, such as a Treat Pouch and a digital guide and progress tracker (Joint Health Guide or Gut & Skin Guide). Gift values shown on our site are the regular price of those items.

  • Free gifts are sent once, with your first subscription order.
  • Limit of one set of free gifts per customer or household.
  • You can keep the gifts even if you cancel, and they're never charged afterwards.
  • Gifts are available while stocks last; if a physical gift runs out, we'll tell you before you buy.
  • Digital guides are general information about dog care. They're not veterinary advice.

10. Our right to change or end subscriptions

We may cancel a subscription if a product is discontinued, if we can no longer ship to your address, or in cases of fraud or abuse. If we do, we'll tell you and refund any order you've paid for that we can't send.

11. If you live in the United States

We aim to follow the federal Restore Online Shoppers' Confidence Act and state automatic renewal laws, including California's. That means we show the renewal terms clearly before you subscribe, ask for your clear consent, confirm the terms afterwards and make it easy to cancel online.

California residents: you can cancel online at any time through your account, without having to call or chat with us. Where required, we'll send you reminders before renewals and notice before price changes.

12. If you live in the UK or the European Union

You have a 14-day right to cancel your subscription, starting the day after your first delivery. See our Refund Policy for how this works, including the exception for opened sealed packs. After that, you can still cancel at any time as described above.

13. If you live in Canada or Australia

Local consumer laws may give you additional rights. Nothing in this policy limits them. Australian customers keep their rights under the Australian Consumer Law.

14. Contact us

Need help with your subscription? Email support@trynibby.com. Full details are on our Contact Information page.